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Hosted PBX Support
Hosted PBX is a business telephone service provided by e-Tel that utilizes modern telephony services. Hosted PBX uses SIP, aka VOIP, to deliver phone calls over a high speed internet connection for high quality, crystal clear phone calls. The service is customized to meet the needs of each business so support for each customer may require knowledge of the service and the phones in question.
e-Tel provides hosted PBX service on two different platforms... Zultys and Meta. Please see the FAQs for the appropriate platform.
Zultys Hosted
- Can I manage my voicemails when I am away from the office?
Yes, you do not need to be at your phone to manage your voicemails. Several features of your phone service can be managed from a smartphone app. Download the "Zultys Mobile" app from the iTunes store or the Google app store. Login with your MXIE username, password and use the IP address of your hosted PBX. After you've logged in go to the Voicemail option accessible from the menu at the top-left. Voicemails can also be managed by using the MXIE program on a Windows or Apple computer.
- I had to reboot my router and not my phones don't work.
VOIP phone service is highly dependent on stable internet service. If your router is rebooted the NAT table will have been erased causing the phones to lose their dynamic connection to the VOIP server. To fix this, reboot your phone once your internet connection is working again.
- I need to change the menu options that callers hear when calling my office.
Normally, e-Tel will handle changes like this but we can train you how to make these changes yourself.
- Can I manage my voicemails when I am away from the office?
- I had to reboot my router and not my phones don't work.
VOIP phone service is highly dependent on stable internet service. If your router is rebooted the NAT table will have been erased causing the phones to lose their dynamic connection to the VOIP server. To fix this, reboot your phone once your internet connection is working again.
- My business hours have changed. How do I change the hours that my phone send my calls to voicemail?
- My business hours have changed. How do I change the hours that my phone send my calls to voicemail?
- The time is wrong on my phone. How do I fix it?
The phone are typically set to update their time against an NTP server once each day. If the date/time is incorrect it is usually when the phone is first configured. However, incorrect settings pertaining to time zone or daylight savings time could cause the time to be off by an hour. Report this problem to e-Tel so we can correct the problem.
- I need to change the menu options that callers hear when calling my office.
Normally, e-Tel will handle changes like this but we can train you how to make these changes yourself.
- I have replaced an employee and need the name changed on the phone.
Contact e-Tel. We can make that change quickly. After we've made that change simply reboot your phones.
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